| Q: |
When are you open? |
| A: |
Our shipping warehouse and customer service center is open Monday thru Friday, 9:00 a.m. - 6:00 p.m. P.S.T
We have three showrooms, for hours, maps, etc.. please go to our retail locations page. |
| Q: |
Where are you located? |
| A: |
Our Headquarters (warehouse, customer service center, and Northern California Showroom) is:
MoreFlavor!™, Inc.
995 Detroit Ave.
Unit G
Concord, Ca 94518
Our Retails store information can be found on our retail locations page.
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| Q: |
When I place an order, where is it shipping from and when will it ship? |
| A: |
All orders are shipped from our Concord, CA location. Most orders ship within 1-2 business days [3-4 Business Days for MoreSavor Shipping] from the time they are placed. See our shipping page for more.
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| Q: |
What forms of payment do you accept? |
| A: |
We accept all major credit cards as well as checks and money orders |
| Q: |
How do I pay by check or money order? |
| A: |
If you wish to pay by check or money order, please give us a call at (800) 600-0033 before sending payment. This way there is no confusion with item charges, where to send payment, or item numbers.
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| Q: |
What methods of shippment do you use? |
| A: |
We ship via UPS Ground, 3-Day, 2-Day, or Next Day service and USPS Normal Postal Service, Priority Mail, and Express Mail shipping. |
| Q: |
How do I get free shipping within the U.S.? |
| A: |
Your order qualifies for free MoreSaver! Shipping if your order is being shipped to one of the 48 contiguous states, only contains items that qualify for free shipping, and is over $59.00. |
| Q: |
Do you ship internationally and by what methods? |
| A: |
Yes, we ship all over the world! We use USPS Airmail or Surface mail, for international orders. If you are in Canada or Mexico UPS is available, although, other charges may apply. For shipping quotes, please feel free and email us at info@morebeer.com. |
| Q: |
Do you sell gift certificates? |
| A: |
Yes, please click here for more information. |
| Q: |
How do I redeem my gift certificate? |
| A: |
There is a special "redeem gift certificate" are on the check out page. Please put the unique number in there and hit "redeem gift", this will apply the balance of the order towards the gift certificate and leave any balance on gift certificate. Or you can call our customer service at 800-600-0033. |
| Q: |
How do I check the status of my order? |
| A: |
If you have an account online, you can click on the Order History/Status link located on the left side of the page. If you cannot view your order or do not have an account, you can give us a call at (800) 600-0033 Monday thru Friday 9:00 a.m - 6:00 p.m. PST or email us at info@morebeer.com. |
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